Customer Service Representative

Support Customers, Build Trust, Make Every Interaction Count

Deliver meaningful customer experiences in a role that values balance, empathy, and consistency—where your time outside work matters just as much as your performance on the clock. Enjoy a day-shift role that respects your personal time while letting you thrive professionally. This opportunity offers structured hours, weekends off, and the space to focus on what matters beyond work—without compromising growth in the consumer goods and customer service field.

Job Description

As a Customer Service Representative, you will handle customer inquiries via email and chat, provide product guidance, maintain accurate records, and collaborate with internal teams to enhance customer experience and product performance.

Job Overview

Employment type: Indefinite term type contract
Shift: Day Shift, Weekends Off
Work setup: Onsite, Calle 97A, Bogotá, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• 1 to 3 years of relevant experience
• Strong written and verbal communication skills
• Comfortable discussing and promoting sexual wellness products
• Proficient in Microsoft Office Suite
• Ability to learn and adapt to new systems and processes quickly
• Experience in a customer service role is preferred

Tech Stack:

• Microsoft Office

Plus:

• Previous customer service experience, especially in e-commerce or the adult industry
• Familiarity with shipment processes and logistics

Additional Information:

• Candidates must be comfortable discussing and addressing detailed product-related questions

Your Daily Tasks

• Respond to 55 customer emails per day; increasing to 95 post-training, with a target of 75 from Thursday to Friday
• Manage and guide customers via chat, recommending suitable products
• Maintain accurate records of customer interactions and insights
• Collaborate with the marketing team to ensure customer feedback informs Amazon listings
• Report issues involving fraudulent sellers and ASINs
• Assist in adding new items and optimizing product listings, including bullet points and descriptions for SEO
• Provide high-quality client management and customer service

About the Client

Innovating Intimacy, Empowering Confidence

Our client operates within the consumer goods space, specializing in wellness-focused products designed to enhance confidence and personal wellbeing. With a strong e-commerce presence and customer-first mindset, they prioritize education, transparency, and thoughtful engagement—creating a brand experience rooted in trust and quality.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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